Privacy Policy — pojak Safe Betting Platform Bangladesh

1

Introduction & Scope

This Privacy Policy ("Policy") governs the data processing relationship between the organization operating the pojak platform ("pojak", "we", "us") and all registered and unregistered users of this website ("you", "user").

pojak operates as a trusted online betting and casino platform in the Bangladesh market. When you visit our website, create an account, play games, or complete a payment — we process certain information about you in each of these cases. This policy explains that process with complete transparency.

By using our services, you are considered to have consented to the terms of this policy. If you disagree with anything, please refrain from using the services and contact us at [email protected].

2

What Information We Collect

pojak collects only the information that is genuinely necessary to provide our services, ensure security, and improve the experience.

2.1 Identity Information

Information you voluntarily provide during account registration:

Full name
Date of birth (for age verification)
Email address
Mobile number
Password (stored in encrypted form)

2.2 Financial Information

Information collected to manage deposit and withdrawal processes:

bKash, Nagad, Rocket, or Upay account numbers
Transaction history and amounts
Payment method and transaction reference numbers
Account balance and winnings information

2.3 Technical Information

Information automatically collected from your device and browser:

IP address
Device type, operating system, and browser version
Cookie and session data
Page visit logs and click events

2.4 Behavioral Information

Information generated from your activity on the platform:

Gaming history and preferred game categories
Betting patterns and activity times
Bonus usage information
Support chat records

3

Purpose of Information Use

pojak uses your personal information only for the following legitimate purposes. Your consent will be obtained before using it for any other purpose.

3.1 Service Delivery & Operations

Creating, verifying, and managing accounts
Processing deposits and withdrawals
Awarding bonuses and rewards
Keeping gaming services running without interruption
Providing customer service and technical support

3.2 Security & Fraud Prevention

Detecting multiple account creation or dishonest activity
Monitoring to prevent money laundering and fraud
Age verification (confirming 21+)
Preventing unauthorized access to accounts

3.3 Service Improvement

Analyzing and improving platform performance
Personalizing the user experience
Fixing technical errors

3.4 Communications

Sending important account notifications
Sending transaction confirmation messages
Informing you about relevant offers with your permission

4

Information Sharing with Third Parties

pojak never sells your personal information or transfers it to third parties for commercial purposes. However, sharing information in certain specific situations is unavoidable in order to operate the services.

4.1 Service Provider Partners

As part of our services, information may be shared on a limited basis with the following types of technology partners:

Payment processing companies (bKash, Nagad, Rocket, Upay) — for transaction verification
Game software providers — for managing gaming sessions
Identity verification services — for the KYC process
Cybersecurity and fraud detection services

A strict data protection agreement is maintained with these partners and they may only use the information for the specified purpose.

4.2 Legal Obligations

Where we are legally required to do so — based on a court order, a lawful request from a law enforcement agency, or a directive from a regulatory authority — we may provide relevant information. In such cases, we will make an effort to notify you in advance where legally possible.

4.3 Business Transfers

In the event of any company merger, acquisition, or asset sale, your information may be transferred. In such a situation, we will notify you in a timely manner.

5

Cookies & Tracking Technologies

Cookies and similar tracking technologies are used on the pojak website. These are small text files stored in your browser that help improve website functionality.

5.1 Essential Cookies

These cookies are essential for operating the core functions of the website — such as maintaining login sessions, storing security tokens, and remembering your preferred language. Without them, the service will not function properly.

5.2 Functional Cookies

These cookies are used to improve the experience by remembering your previous activity — such as the last game you played and your preferred language settings.

5.3 Analytical Cookies

These cookies are used to understand usage patterns on the website and to improve the platform. The information collected is aggregated and anonymized.

You can control or disable cookies by changing your browser settings. Keep in mind, however, that disabling essential cookies may disrupt some services.

6

Data Security Measures

pojak applies internationally recognized security technologies to protect your information. Our security infrastructure operates at the following levels:

SSL/TLS Encryption: All communication between the website and the server is secured with industry-standard SSL encryption. The padlock icon in your browser's address bar confirms this.
Data Encryption: Passwords and sensitive financial information are stored in encrypted form. They are kept in a completely unreadable format.
Access Controls: Only authorized staff can access specific information for specific purposes. A log is kept of every access.
Firewall & DDoS Protection: A multi-layered network security system is maintained to block unauthorized access and attacks.
Regular Security Audits: Regular internal and external security assessments are conducted to identify potential vulnerabilities.

However, no organization can guarantee complete security over the internet. If a data breach occurs, we will notify you in a timely manner as required by law and take the necessary steps.

7

Data Retention Period

pojak retains your information only for as long as necessary. In determining the retention period, we consider the following:

Active Account Information: All relevant information is retained for as long as your account remains active.
Financial Transaction Records: Financial information is retained for a specified period after account closure to meet regulatory obligations.
Identity Verification Documents: Kept for a specified period for fraud prevention and legal compliance.
Closed Account Information: After an account is closed and technical and legal requirements have been met, information is securely deleted or anonymized.

8

Your Rights Over Your Information

pojak believes you should have full control over your personal information. To that end, we ensure the following rights:

8.1 Right of Access

You may request a copy of the information pojak holds about you at any time. This request must be made by email to [email protected].

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly in your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations or ongoing disputes.

8.4 Right to Restrict Processing

You may object to the processing of your information for specific purposes — particularly in the case of marketing communications. Contact us directly to change this preference.

8.5 Right to Withdraw Consent

You may withdraw consent at any time from any processing of your information that is carried out on the basis of your consent. Withdrawal of consent will not affect the lawfulness of processing carried out prior to the withdrawal.

To exercise any of the above rights, contact us at [email protected]. Our team is ready to provide support in Bengali and English around the clock.

9

Protection of Minors' Information

pojak's services are for individuals aged 21 and over only. We do not knowingly collect or process information from any minor.

Age is verified at the time of registration and accounts are suspended if a user is suspected of being underage. If it is confirmed that information from a person under 18 has been collected, it will be deleted immediately.

If you believe a minor's information is in our system, please notify us at [email protected].

10

Policy Changes & Updates

pojak may update this privacy policy periodically in response to changes in technology, the legal environment, or business operations.

For significant changes, we will notify you by email or with a prominent notice on the website. Minor changes will be reflected on this page.

Continued use of the services after a change is made will be considered acceptance of the revised policy. We therefore recommend reviewing this page regularly.

11

Contact & Complaint Resolution

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us:

Email: [email protected]
Live Chat: Available 24/7 through the website
Language: Support in Bengali and English

Our data protection team will try to process your request as quickly as possible. Your privacy is our highest priority and we take every request seriously.

pojak's Privacy Policy