Frequently Asked Questions
pojak Answers All Your
Questions Right Here
Find clear answers on withdrawals, account, cricket betting, and bonuses all on this page — in plain language.
Questions that come to mind while using pojak — how long does a withdrawal take, what do I do if I forget my password, how do I meet the bonus requirements — all have straightforward, direct answers laid out on this page. The questions are divided into four sections: Withdrawals, Account & Login, Cricket Betting, and Welcome Bonus. Click on any section and the answer will open right up.
Withdrawal Questions
Yes, pojak's withdrawal process runs 24 hours a day, 7 days a week. Whether it's night or a holiday, your money typically arrives in your bKash, Nagad, Rocket, or Upay account within 5 to 30 minutes. There may occasionally be a slight delay during system maintenance, but that is rare.
The minimum withdrawal amount at pojak is ৳800. Requests below this amount cannot be submitted. The same ৳800 limit applies across all four methods — bKash, Nagad, Rocket, and Upay. You can make multiple withdrawals as long as your balance is sufficient.
A withdrawal request is typically processed in just 5 to 30 minutes. Within that time, the payment goes directly to your chosen mobile wallet — bKash, Nagad, Rocket, or Upay. If you do not receive it within the expected time, let us know via the support chat.
Yes, for security reasons pojak only approves withdrawals to a mobile wallet registered in the account holder's own name. Payments cannot be sent to a bKash, Nagad, Rocket, or Upay number belonging to someone else. This is done to protect your funds.
Winnings from a bonus can only be withdrawn after the wagering requirement is met. For example, if you receive a ৳1,000 bonus, you need to place bets worth ৳25,000 — which is 25 times the bonus — before those winnings become withdrawable. The wagering calculation is based on the bonus amount only, not on your deposit.
Account & Login
Go to the "Forgot Password?" option on the login page and enter your registered phone number or email. Once you receive a verification code, set a new password. If you have trouble with this process, get help via 24/7 live chat — you can also write to [email protected].
Your username should generally be between 5 and 16 characters, using only English letters and numbers. Your password must be at least 8 characters long; mixing uppercase and lowercase letters with at least one number will keep your account more secure. Never share your password with anyone.
Logging in from a new device may sometimes require additional verification — such as an OTP sent to your registered number. This is a normal security measure to protect your account. If you provide the correct details, you can access your account from a new device without any issues.
After logging in, you can update your name, email, or phone number from the "Profile" or "Account Settings" section. Some changes may require identity verification. If you need assistance, contact us via live chat or at [email protected].
Cricket Betting
Decimal odds are the simplest format. Multiply your stake by the odds to get your total return. For example, if you bet ৳100 at odds of 2.50 and win, you receive ৳250 — this includes your original ৳100 stake, so the net profit is ৳150.
If a match is abandoned due to rain or any other reason and the result is declared "No Result", your stake is generally refunded. If the match is completed using the D/L method, bets are settled based on the official result. See pojak's betting rules for specific terms.
Yes, pojak supports accumulator or "acca" bets — adding multiple matches or events to a single slip multiplies the odds together, so the potential payout is larger. Keep in mind that if even one selection is wrong, the entire accumulator bet is lost, so consider the risk carefully before choosing.
Absolutely. pojak has an in-play or live betting section where you can place bets at real-time odds while a match is in progress. For example, during a Bangladesh vs India T20 match, you can change your bets after every over. Odds change quickly, so decisions need to be made on the spot.
pojak offers various markets including Match Winner, Top Batter, Top Bowler, First Innings Score, Over/Under Runs, and Man of the Match. BPL, IPL, T20 World Cup, and ICC tournament matches have an even wider range of markets available.
Welcome Bonus
A 100% bonus is automatically added on your first deposit to a new account — up to a maximum of ৳5,000. For example, if you deposit ৳1,000, you get an extra ৳1,000 bonus and start with a total of ৳2,000. No code is needed; your first deposit simply needs to be ৳500 or more.
The wagering requirement is 25 times the bonus amount. Example: if you receive a ৳1,000 bonus, you need to place bets worth ৳1,000 × 25 = ৳25,000 before you can withdraw bonus winnings. The important point is that this calculation is based on the bonus amount only, not on the money you deposited.
Yes, in many cases a bonus can be cancelled even after it has been activated. However, cancelling will remove the bonus balance and any winnings earned from that bonus. Check the "Bonus" section of your account for details, or ask via live chat.
The pojak welcome bonus has an expiry — if the wagering requirement is not met within the specified number of days, the bonus may be cancelled. You can see the exact expiry in the bonus section of your account or in the notification you received when the bonus was credited. Place your bets on time to make use of the bonus.
The welcome bonus goes up to a maximum of ৳5,000 — depositing more than that will not increase the bonus beyond ৳5,000. For example, if you deposit ৳12,000, you will receive a ৳5,000 bonus, giving you a total balance of ৳17,000. The 100% bonus applies only on your first deposit.
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